Privacy Policy — 1334bet

1 Information We Collect

When you use the 1334bet platform — whether to register an account, place a bet, play a casino game, or contact our support team — we collect certain categories of personal information. The specific data collected depends on how you interact with our services. Below we describe the main categories of information we gather.

Registration and identity data: When you create a 1334bet account, we collect your full name, date of birth, mobile phone number, and the payment account details (for example, your bKash or Nagad number) you associate with your account. This information is required to verify your identity, confirm your eligibility to play, and process financial transactions.

Verification documents: To comply with our know-your-customer (KYC) obligations and to prevent fraud and money laundering, we may request copies of government-issued identity documents such as your National ID card (NID), passport, or driver's licence. These documents are processed securely and retained only for as long as required by our legal obligations.

Financial transaction data: We record details of all deposits, withdrawals, and bet settlements made through your account, including transaction amounts, timestamps, payment method references, and transaction status. This data is essential for account management, dispute resolution, and financial reporting.

Technical and device data: When you visit the 1334bet website or use our platform, our servers automatically log certain technical information, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, and session duration. This data helps us diagnose technical issues, detect suspicious access patterns, and improve platform performance.

Betting and gaming activity: We maintain records of your betting and gaming history, including the markets and games you have participated in, stake amounts, odds accepted, and outcomes. This information is used for account management, responsible gaming monitoring, and bonus eligibility assessment.

Communications: If you contact 1334bet via email, live chat, or any other support channel, we retain records of those communications — including your messages and our responses — to facilitate follow-up, quality assurance, and dispute resolution.

2 How We Use Your Data

1334bet processes your personal data for specific, legitimate purposes. We do not use your information for any purpose that is incompatible with the reasons for which it was originally collected. The following describes the primary purposes for which we use the information we hold about you.

• Account management: To create and maintain your player account, verify your identity, process deposits and withdrawals, and deliver the core betting and gaming services you have registered for.
• Security and fraud prevention: To detect and prevent fraudulent activity, duplicate account creation, money laundering, and other prohibited conduct. We use technical and manual review processes, including IP monitoring and device fingerprinting, to identify suspicious behaviour.
• Responsible gaming: To monitor betting patterns for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit and loss limits where requested or required. The safety and wellbeing of our players is a core operational commitment for 1334bet.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations and to cooperate with law enforcement or financial intelligence bodies where required by law.
• Service improvement: To analyse aggregated usage data, identify platform errors, test new features, and enhance the overall experience for players across Bangladesh.
• Marketing communications: To send you promotional offers, bonus alerts, and cricket or sports betting notifications that we believe are relevant to your interests — but only where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with technical or account-related issues via our support team.

We process your data on the following legal bases: (a) performance of a contract — processing necessary to provide the services you have signed up for; (b) legal obligation — processing required to comply with applicable laws and regulations; (c) legitimate interests — processing that serves the genuine operational and security interests of 1334bet, provided those interests are not overridden by your own rights; and (d) consent — where you have expressly agreed to a specific use of your data, such as receiving marketing communications.

3 Data Sharing & Disclosure

1334bet does not sell, rent, or trade your personal information to third-party commercial advertisers, data brokers, or marketing companies. We share your data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

Payment service providers: We share the payment account details and transaction data necessary to process your deposits and withdrawals with our payment partners, including mobile financial service providers such as bKash, Nagad, Rocket, and Upay, and banking partners such as Dutch-Bangla Bank and BRAC Bank. These providers process your data solely to execute the specific transactions you have authorised.

Game technology providers: The casino games and live table products available on 1334bet are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you access these games, certain gameplay data may be transmitted to and processed by the relevant game provider's systems in order to deliver the game experience and settle outcomes. Game providers are contractually bound to process this data only for game delivery purposes.

Identity verification services: To fulfil our KYC obligations, we may use third-party identity verification service providers to verify the authenticity of identity documents you submit. These providers process your data under strict confidentiality agreements.

Law enforcement and regulatory bodies: We may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required to do so, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity.

Business transfers: In the event that 1334bet undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred as part of that transaction. We will provide notice of any such transfer and ensure that appropriate data protection safeguards are maintained.

4 Cookies & Tracking Technologies

1334bet uses cookies and similar tracking technologies on our website to ensure the platform functions correctly, to remember your session preferences, and to gather analytics data that helps us improve our services. A cookie is a small text file that is stored on your device when you visit a website. It does not contain executable code and cannot be used to access other files on your device.

We use the following categories of cookies on the 1334bet platform:

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as user authentication, session management, and security controls. You cannot opt out of strictly necessary cookies without impairing your ability to use the platform.
• Performance and analytics cookies: These cookies collect anonymised or aggregated data about how users interact with our website — such as which pages are visited most frequently, how long sessions last, and where users click. This information helps us identify usability issues and optimise the platform experience. We use this data at an aggregate level only.
• Functional cookies: These cookies remember your preferences — for example, your preferred language, display settings, or previously entered form data — so that you do not need to re-enter them on each visit.
• Marketing and targeting cookies: If you have consented to marketing communications, we may use cookies to track which promotional content you have viewed or engaged with, so that we can tailor future offers to your interests. You may withdraw this consent at any time.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the 1334bet platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

In addition to cookies, we may use web beacons (small transparent image files embedded in emails or pages) to track whether promotional emails have been opened and whether linked pages have been visited. This data is used solely for measuring the effectiveness of our communications.

5 Data Retention & Storage

1334bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The specific retention period for each category of data depends on the nature of the data and the legal or operational obligations that apply to it.

As a general guide, the following retention periods apply to the main categories of data we hold:

• Account and identity data: Retained for the duration of your active account relationship with 1334bet, and for a minimum of five (5) years following account closure or the last transaction on your account. This retention is required by anti-money laundering regulations applicable to financial services businesses operating in Bangladesh.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction to satisfy financial record-keeping obligations.
• KYC documentation: Retained for the duration of the account relationship and for five (5) years thereafter, or longer if required by a regulatory investigation or legal proceeding.
• Communications and support logs: Retained for three (3) years from the date of the last communication, to support dispute resolution and quality assurance processes.
• Technical and device data (server logs): Typically retained for ninety (90) days for routine security monitoring purposes, and for longer periods where retained as evidence in connection with a specific security investigation.
• Marketing preference records: Retained until you withdraw your consent, after which a suppression record is kept to ensure we respect your opt-out decision going forward.

Your personal data is stored on secure servers. We take appropriate technical measures to protect data at rest, including encryption of sensitive data fields and access controls that restrict data access to authorised personnel only.

6 Your Privacy Rights

As a user of the 1334bet platform, you have a number of rights in relation to the personal data we hold about you. 1334bet is committed to respecting and facilitating these rights. To exercise any of the rights described below, please contact us at [email protected] with your full name, registered mobile number, and a description of your request. We will acknowledge your request promptly and respond within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data that 1334bet holds about you, including information about how it is used and with whom it has been shared.
• Right to rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. Note that this right is not absolute — we may be required to retain certain data to meet our legal and regulatory obligations even after an erasure request.
• Right to restrict processing: You may request that we limit the ways in which we process your data while a dispute about its accuracy or lawfulness is being resolved.
• Right to object: You have the right to object to processing of your personal data for marketing purposes. Upon receipt of a valid objection to marketing, we will cease sending promotional communications to your registered contact details.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Please note that exercising certain rights — such as requesting erasure of identity or financial data that we are legally required to retain — may result in restrictions on your ability to use the 1334bet platform, including the closure of your account. We will always explain any such implications before acting on your request.

7 Data Security Measures

Protecting your personal data from unauthorised access, loss, or misuse is a top operational priority for 1334bet. We implement a combination of technical, organisational, and procedural security measures to safeguard the information we hold.

Technical safeguards in place on the 1334bet platform include:

• SSL/TLS encryption for all data transmitted between your browser or device and our servers, ensuring that login credentials, payment details, and personal information cannot be intercepted in transit.
• Encryption of sensitive data fields — including identity document details and payment account numbers — when stored in our databases.
• Firewalls and intrusion detection systems to monitor our network perimeter and alert our security team to suspicious access attempts.
• Two-factor authentication (2FA) via OTP for player account login, reducing the risk of unauthorised account access even where a password has been compromised.
• Regular security audits and vulnerability assessments of our platform infrastructure.

Organisational measures include strict access controls that limit the number of staff who can access personal data to those with a genuine operational need, mandatory data protection training for all staff who handle personal data, and contractual data processing agreements with all third-party service providers who process personal data on our behalf.

Despite the measures we take, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, 1334bet will notify affected users as promptly as practicable and will take all reasonable steps to contain and remediate the breach. If you believe your 1334bet account has been compromised, please contact us immediately at [email protected].

8 Policy Updates & Contact

1334bet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered players via their registered mobile number or email address.

We encourage you to review this Privacy Policy from time to time to stay informed about how 1334bet handles your personal data. Your continued use of the 1334bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 1334bet holds about you, please contact our data protection team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to respond to all privacy-related enquiries within five (5) business days.
• Language: All correspondence regarding this Privacy Policy will be conducted in English.
• Scope: This policy applies to all players accessing 1334bet from Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

This Privacy Policy was last reviewed and updated in January 2026. Prior versions of this policy are available on request by contacting our support team.